Shipping & Returns for Drums & Drum Accessories

Returns Policy

You may return most new, unopened items within 15 days of delivery for store credit of equal value. 

Please call (504) 466-8442 to obtain a Return Authorization (RA) number before sending any items.

All exchanges must be pre-paid and returned in original packing, complete with blank warranty cards, owner's manual and no sign of wear or abuse. In the event that the product is not in the same condition as you received it, absolutely no signs of use, abuse, stick marks or finger prints. You may be subject to a minimum 20% restocking fee.

Original & return shipping charges are not eligible for reimbursement.

No Cash Refunds.

Shipping

Orders will be shipped within 48 hours via FED EX Ground service. We cannot ship to post office boxes. Fed Ex ground shipping is limited to the lower 48 continental United States.

Shipping Damage

Please do not accept any shipment if the packaging appears damaged in any way. We recommend that you check your order after receiving it to be sure that it is complete and in working order. Please obtain shipper damage verification, and contact us immediately. Save all shipping containers and boxes. Replacements will be sent upon receipt of the returned damaged/defective products. We will not accept any returns without a RETURN AUTHORIZATION NUMBER.

Out of Stock Items

Occasionally an item may be out of stock. You will be notified and given the option to ship partial or complete. Additional shipping cost may incur.